🐾 Frequently Asked Questions (FAQs)

Welcome to Icpon’s FAQ section. We’re here to help answer all your questions so you can shop with confidence and peace of mind.

1. What types of products do you sell at Icpon?

We specialize in pet essentials including:

• Fun and interactive Toys

• Comfortable Dog Beds

• Portable Water Bottles for pets

• Soft, absorbent Towels for grooming and cleaning

We’re always adding more high-quality, pet-friendly items to our collection.

2. Do you only sell products for dogs?

Currently, our main focus is dog-related products, but we are working to expand our inventory to include items for cats and other pets very soon.

3. Where is Icpon located?

Our store is based in the USA:
📍 4066 Andrew Jackson Pkwy, Hermitage, TN 37076, United States

4. How can I contact customer support?

You can reach us anytime at:
📞 Phone: +1 (352) 512-4159
📧 Email: support@softscloth.shop
Our support team is always happy to assist you with product inquiries, order tracking, or any other issue.

5. What payment methods do you accept?

We accept all major payment methods, including:

• Visa

• MasterCard

• American Express

• PayPal

• Apple Pay

• Google Pay

All transactions are 100% secure.

6. How long does shipping take?

Orders are typically processed within 1–2 business days, and standard delivery takes 3–7 business days within the USA. You’ll receive tracking information as soon as your order ships.

7. Do you offer international shipping?

At this time, we only ship within the United States.

8. What is your return policy?

We offer a hassle-free 14-day return policy. If you’re not satisfied with your purchase, simply contact us and we’ll guide you through the return process. Please ensure the product is unused and in original condition.

9. How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can also contact us at support@softscloth.shop for real-time updates.

10. Is it safe to order from your website?

Yes! Our website is SSL-secured, and we use trusted payment gateways to ensure your data and transactions are fully protected.