At Icpon, we’re committed to delivering your pet products safely and promptly. Please read our shipping policy to understand how we process and ship your orders.
1. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods & Delivery Time
We offer the following shipping options within the United States:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Calculated at checkout |
| Expedited Shipping | 1–2 business days | Calculated at checkout |
Please note: Delivery times may vary due to carrier delays, weather, or holidays.
3. Shipping Locations
Currently, we ship only within the United States.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number.
Use this number to track your package on the carrier’s website for real-time updates.
5. Shipping Fees
Shipping fees are calculated based on the weight, dimensions, and destination of your order.
Free shipping promotions (if any) will be clearly stated on our website.
6. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.
We will work with the carrier to resolve the issue promptly.
7. Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.
8. Contact Us
For any questions regarding your order or shipping, please reach out:
Icpon Pet Store
📧 Email: support@softscloth.shop
📞 Phone: +1 (352) 512-4159
📍 Address: 4066 Andrew Jackson Pkwy, Hermitage, TN 37076, United States